Shipping policy

Processing Time

  • Orders are packed and shipped within 2–3 business days of purchase.

  • Each piece is carefully checked to ensure quality before it leaves our studio.

Domestic Shipping (Australia)

  • Standard Shipping:  flat rate calculated based on location

  • Delivery timeframe: 3–7 business days depending on your location.

  • Express Shipping option: $(delivery in 1–3 business days).

International Shipping

  • We currently ship worldwide. Rates are calculated at checkout based on your location.

  • Delivery timeframe: 7–21 business days (depending on destination and customs).

  • Please note: Any customs duties/taxes are the responsibility of the customer.

Sustainable Packaging

  • We use eco-friendly, minimal packaging in line with our commitment to sustainability.

Order Tracking

  • Once your order is shipped, you’ll receive a confirmation email with a tracking link so you can follow your parcel’s journey.

Delays

  • While we do our best to ensure timely delivery, Woven Visions is not responsible for postal delays, weather events, or customs hold-ups.

Questions or Issues

  • If your order hasn’t arrived within the expected timeframe or you need assistance, please email us at [your email address] and we’ll look after you.